Refund policy

This policy outlines the terms and conditions for returning items purchased from Botanic Fem Jewelry.

 

1. Our 30-Day Guarantee

 

We want you to be completely happy with your purchase. If you are not satisfied, you may return any item within 30 days of the date you received it.

2. Eligibility and Conditions

 

To be eligible for a return, your item must meet the following criteria:

  • Unused and in the same condition that you received it.

  • Must be in the original packaging, including any jewelry boxes or pouches.

  • Final Sale/Custom Items: Items marked as "Final Sale" or personalized/custom jewelry are not eligible for return or exchange unless they arrive damaged or defective.

  • 3. Return Process

     

    To initiate a return, please follow these steps:

    1. Contact us first by sending an email to .Please include your Order Number and the reason for the return.

    2. Once your return is approved, we will provide you with the detailed return instructions and the return shipping address.

    3. Mail your item to the provided address. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

    4. Return Shipping Costs:

      • Customer Responsibility: The customer is responsible for covering the cost of return shipping for buyer's remorse (e.g., "I changed my mind").

      • Our Responsibility: If the return is due to an error on our part (e.g., receiving a wrong or defective item), we will provide a pre-paid return shipping label.

      • 4. Refunds

        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

        • If Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.), typically within 7–10 business days.

        • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.

        • 5. Exchanges

           

          We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email  and we will guide you through the process.