Legal notice

1. Official Contact & Legal Entity Information (Imprint/Aviso Legal)

 

This section provides the mandatory identifying details for your business, essential for your Legal Notice (Aviso Legal) and transparency.

Note: Your physical address and Tax ID must match the official records in your country of operation (e.g., Ireland, Spain, etc.).

2. Terms of Service

 

 

Introduction and Acceptance of Terms

Welcome to Botanic Gems Jewelry (the "Store"). By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”).

General Conditions

• We reserve the right to refuse service to anyone for any reason at any time.

• Your content (excluding credit card information) may be transferred unencrypted. Credit card information is always encrypted during transfer over networks.

• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission.

  Products and Pricing

  • We strive to display product colors and images accurately. We cannot guarantee your monitor's display will be perfect.

  • We reserve the right to limit the sales of our products or Services to any person or region. All product descriptions and pricing are subject to change at any time without notice.

  • We reserve the right to refuse or cancel any order placed with us.

  • Intellectual Property

    The Service and its original content, features, and functionality are and will remain the exclusive property of Botanic Gems Jewelry and its licensors. Our trademarks may not be used without prior written consent.

  • 3. Return and Refund Policy

    Our 15-Day Guarantee

    If you are not satisfied, you may return any item within 15 days of the date you received it.

    Eligibility and Conditions

    To be eligible for a return, your item must be:

    • Unused and in the same condition that you received it.

    • In the original packaging, including any jewelry boxes or pouches.

    • Final Sale/Custom Items: Items marked as "Final Sale" or personalized/custom jewelry are not eligible for return unless they arrive damaged or defective.

    • Return Process

      1. Contact us first by sending an email to botanicgems2@gmail.com. Please include your Order Number and the reason for the return.

      2. Once approved, we will provide detailed return instructions and the return shipping address.

      3. Mail your item to the provided address. We recommend using a trackable shipping service.

      4. Return Shipping Costs:

         • Customer Responsibility: The customer is responsible for covering the cost of return shipping for buyer's remorse (e.g., "I changed my mind").

         • Our Responsibility: If the return is due to our error (e.g., wrong or defective item), we will provide a pre-paid return shipping label.

           Refunds

           Once your return is inspected, we will notify you of the approval or rejection of your refund.

           • • Orders are typically processed within [1 to 3] business days (Monday-Friday).

             • Orders are not shipped or delivered on weekends or holidays. We will contact you if there is a significant delay.

               If Approved: Your refund will be processed to your original method of payment (credit card, PayPal, etc.), typically within 7–10 business days.

               
               

               4. Shipping Policy

               Shipment Processing Time

                

               All orders for Botanic Gems Jewelry are processed and prepared for shipment from our location.

                

             Customs, Duties, and Taxes (For International Orders)

              

             Botanic Gems Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

             Damages

             Botanic Gems Jewelry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim and notify us immediately at botanicgems2@gmail.com